Trainee Application Support Engineer

QualityKiosk Technologies is a leading provider of digital transformation and cloud engineering solutions. The company specializes in application support, cloud infrastructure, and automation to enhance business operations and optimize IT services.

Job Description

The Trainee Application Support Engineer will be responsible for assisting in storage infrastructure management, performance optimization, and data backup solutions. The role involves troubleshooting storage-related issues, ensuring high availability, and collaborating with cross-functional teams for seamless integration.

1. Storage Infrastructure Design: Design and architect storage solutions based on performance, scalability, and availability requirements.
2. Storage Implementation: Install, configure, and deploy storage systems like SAN (Storage Area Network), NAS (Network-Attached Storage), and object storage.
3. Data Migration: Plan and execute data migration projects while minimizing disruptions.
4. Storage Performance Optimization: Monitor and optimize storage performance.
5. Data Backup and Recovery: Implement backup and disaster recovery strategies.
6. Storage Security: Ensure security measures, including access controls and encryption.
7. Capacity Planning: Forecast future storage needs and manage resources effectively.
8. Troubleshooting & Issue Resolution: Diagnose and resolve storage-related problems.
9. Storage Monitoring: Set up monitoring systems for early issue detection.
10. Documentation: Maintain records of storage configurations, procedures, and policies.
11. Collaboration: Work with IT, network, and application teams for integration.
12. Vendor Management: Coordinate with vendors for procurement and technical support.

Key Performance Metrics (KPIs)

• Storage Uptime: >99.9%
• Mean Time to Repair (MTTR): <2 hours
• First-Time Fix Rate (FTFR): >90%
• Storage Performance: <5% latency, >90% IOPS target
• Data Recovery Time: <4 hours
• Storage Capacity Utilization: <80%
• Storage Security Compliance: >95%
• Change Management Compliance: >95%
• Customer Satisfaction Score (CSAT): >4.5/5
• Storage Downtime: <2 hours per quarter
• Training & Development: >20 hours per year

Required Qualifications

• Education:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Diploma or Associate degree in Computer Networking, IT, or related discipline

• Technical Skills:

  • Understanding of storage technologies (SAN, NAS, RAID, object storage)
  • Knowledge of Fiber Channel, iSCSI, and virtualization concepts
  • Experience with storage management tools like EMC Unity or NetApp
  • Familiarity with backup solutions (tape libraries, cloud backups)
  • Hands-on experience with JIRA, ServiceNow, or similar tools
  • Knowledge of scripting languages (Python, Perl, Ansible)

• Soft Skills:

  • Strong communication and teamwork skills
  • Ability to handle multiple support requests under pressure
  • Problem-solving and analytical skills

Growth Opportunities

• Career progression to Storage Specialist or Team Lead based on performance.
• Internal job rotations across the organization.

This role is ideal for candidates looking to build a career in cloud engineering and storage management.