FactSet Hiring Compute Platform Ops Engineer in Hyderabad

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. At FactSet, values form the foundation of everything the company does. They express how the company acts and operates, serve as a compass in decision-making, and play a big role in how it treats each other, clients, and communities. FactSet believes that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating clients' needs and exceeding their expectations.

This role sits within the Compute Platform Engineering team in PIE, providing the core compute services backing FactSet.dev, FactSet's internal developer platform (IDP). FactSet.io and Kubernetes are FactSet's primary containerized compute platforms, running thousands of apps with large-scale clustered compute resources in FactSet data centers and cloud hyperscalers. The position and team will be based in Hyderabad, India.

FactSet is looking for a Compute Platform Ops Engineer to build and lead a team focused on keeping the running compute platforms in peak condition and ensuring platform users are well supported. You will manage a team of Compute Platform Ops Engineers to provide first-tier support, review and implement component upgrades, and make improvements to reduce operational burdens and optimize incident response.

In this role, you will take ownership of team leadership and management, guiding a group of Compute Platform Ops Engineers through their day-to-day activities, prioritization, and professional development. You will respond to support requests via chat or tickets, ensuring that platform users receive timely and effective resolutions to their issues. You will plan, test, and execute platform upgrades and improvements, coordinating with engineering teams to minimize disruption and ensure stable rollouts.

You will improve platform documentation, converting tribal knowledge into clear, maintainable runbooks and user guides that make the platform easier to operate and support. You will automate common administrative tasks, using tools and scripting to reduce manual effort, eliminate repetitive operational work, and free up the team for higher-value activities. You will continuously evaluate the operational posture of the compute platform and drive improvements that increase reliability, efficiency, and user satisfaction.

The keys skills required for this role are team management, technical leadership, customer support, incident management, change management, release management, and containers. Additional valuable skills include systems administration, software engineering, Terraform or OpenTofu, AWS, GCP, Crossplane, MCP, and AI tools.

At FactSet, people are the greatest asset, and culture is the biggest competitive advantage. The opportunity includes joining an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up. FactSet supports the total well-being of its employees with health, life, and disability insurance, retirement savings plans, a discounted employee stock purchase program, paid time off for holidays, family leave, and company-wide wellness days. Employees get flexible work accommodations, a global community dedicated to volunteerism and sustainability, career progression planning with dedicated time each month for learning and development, and Business Resource Groups open to all employees.

• Bachelor's degree in Computer Engineering or equivalent professional experience
• 3+ years of professional experience in software engineering
• Strong proficiency in Kubernetes, including cluster operations, workloads, networking, and troubleshooting
• Team management and technical leadership skills with the ability to guide, mentor, and support platform engineers
• Customer support experience responding to user queries via chat and ticketing systems
• Incident management skills with experience driving incidents to resolution and optimizing response
• Change management and release management experience for planning and executing component upgrades
• Strong understanding of containerization technologies and containerized workload orchestration

Preferred

• Systems administration experience across Linux environments
• Experience with Terraform or OpenTofu for Infrastructure as Code
• Familiarity with AWS and GCP cloud platforms and their managed services
• Experience with Crossplane for control-plane-based infrastructure composition
• Exposure to MCP and AI tools for accelerating operational work
• Strong problem-solving abilities and collaboration across distributed global teams

Note

CloudSutra is a helping hand, not the official recruiter. Kindly apply only on the official career site of the respective company. This is estimated salary for this role at FactSet and may differ.