Technical Support Specialist
Job Description
CLEAR (formerly ClearTax) simplifies financial management for individuals and businesses in India through SaaS products. With over 6 million individual users, 50,000 tax professionals, and 1 million small businesses, Clear offers solutions for GST, invoicing, e-Waybill, e-Invoicing, ITR, and TDS. Investors include Y Combinator, Sequoia Capital, Stripe, and Kora Capital.
About the Role
Clear is looking for a Technical Support Specialist to provide 24/7 global SaaS support via calls, emails, chat, and desktop remote assistance. The role involves troubleshooting technical issues, collaborating with internal teams, and delivering clear, non-technical explanations to customers.
Requirements
- Provide technical support for Clear’s SaaS products globally.
- Troubleshoot technical issues, review error logs, and reproduce problems.
- Engage with customers to diagnose and resolve concerns effectively.
- Collaborate with customer relationship managers and internal teams.
- Ensure timely updates and proactive issue resolution.
- Identify and escalate recurring issues to improve service efficiency.
- Translate technical resolutions into simple, non-technical terms.
- Contribute to process improvement initiatives.
Qualifications
- Willingness to work 24/7 shifts.
- Strong English (written & verbal) and Hindi (verbal) communication skills.
- Excellent problem-solving and troubleshooting abilities.
- Experience with APIs for integration testing and MS Excel.
- Empathy and customer-first mindset.
- SaaS technical support experience (preferred).
This is an exciting opportunity to work in a fast-growing fintech company and be part of a dynamic global support team.