Technical Support Engineer

A Technical Support Engineer is responsible for providing enterprise-level assistance to customers by diagnosing and troubleshooting POS software issues. This role involves responding to support queries, assisting clients through various communication channels, and ensuring timely resolution of technical problems.

• Address merchant support queries.
• Provide support via email, phone, and Google Meet for quick issue resolution.
• Conduct online meetings with merchants to diagnose software issues.
• Deliver product demonstrations to merchants.
• Install and configure merchant POS devices.
• Assist with merchant onboarding and provide product training.
• Work in a 24/7 support environment.
• Travel to client sites for troubleshooting, if required.

Required Qualifications

• Bachelor's degree in Computer Science or Information Technology.
• 0-2 years of experience in an application support or technical support role.
• Ability to analyze and resolve complex software/application issues.
• Strong interpersonal skills.
• Excellent written and verbal communication skills.

Candidates must be willing to work in rotational shifts and should be open to travel when required.