Technical Consulting Engineer - Linux Production Support with AWS/Kubernetes (1-3 Yrs)

This position is with Cisco’s Webex Technical Support team. Webex provides leading cloud communications platforms that enable enterprises to automate customer interactions and deliver seamless experiences across 10+ channels. Their vision is to help organizations adopt mobile technologies for better engagement with their customers in the digital world.

With deployments in 60+ countries, processing billions of digital touchpoints monthly, they are a trusted cloud communications software and solutions provider to blue-chip businesses worldwide. Organizations face barriers and complexities when trying to transform how they engage with customers in the digital world, and they are at the forefront of all that is hot in technology, from omni-channel customer engagement to artificial intelligence.
New team members will join an energetic start-up-like environment, building a multichannel customer engagement platform that supports thousands of business customers and handles millions of customer communications daily. This is the perfect time to join and contribute to the growth of a scalable platform that includes channels like SMS, WhatsApp, RCS, and email.

• Maintain existing IT systems, applications, and software, requiring proactive problem-solving skills, good communication, and a commitment to exceptional technical support.
• Ensure seamless operation of applications or platforms by identifying and resolving issues and addressing customer concerns.
• Conduct root cause analysis for technical issues, communicate findings to management, and coordinate with infrastructure/service support teams.
• Use expertise in cloud technologies, particularly AWS and Azure, to optimize system performance, scalability, and reliability.
• Deploy regular code updates across all environments (Dev/QA/Staging) to ensure smooth transitions and minimal downtime.
• Understand client business needs and prioritize tasks to align with business objectives.
• Diagnose problems and defects while effectively guiding customers through platform features and APIs.
• Coordinate with development teams for issue resolution and delegate problems to downstream teams when necessary.
• Maintain documentation and playbooks related to support and system operations for knowledge sharing.
• Mentor less experienced team members, sharing knowledge and best practices.
• Work in a change management and ticketing environment (e.g., JIRA, ServiceNow) for efficient task management and tracking.
• Identify opportunities for automation, process improvements, and resolution of recurring issues.
• Collaborate with IT, SRE, and DevOps teams to ensure seamless platform management and operations.
• Stay updated with emerging technologies and industry trends.

Who You Will Work With

Their team's primary goal is to ensure seamless operation of Cisco's Webex applications by proactively maintaining systems, resolving technical issues, and enhancing customer experiences across digital channels. They monitor system performance, implement improvements, and support business growth through cloud technologies and automation.

Team members have the opportunity to work in a start-up-like environment while supporting a platform used globally by leading enterprises. A successful team member will proactively solve technical challenges, applying expertise in Linux, MySQL, AWS, Azure, Kubernetes, and scripting to enhance system performance and reliability.

Who You Are

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 1-3 years of experience in cloud environments (AWS and Azure), Linux server management, Python scripting, database administration, and various DevOps tools.
• Strong understanding of Kubernetes and containerized applications.

Key Skills

• Providing technical support and troubleshooting cloud-based infrastructures in AWS and Azure.
• Managing Linux servers and applications for reliability, security, and performance.
• Developing and maintaining Python scripts for automation.
• Managing MySQL and MongoDB databases, including querying and performance optimization.
• Using ELK stack (Elasticsearch, Logstash, Kibana) for log management and visualization.
• Maintaining Kafka messaging services for real-time data processing.
• Configuring and troubleshooting messaging and networking protocols, including DNS, SMTP, and SMPP.
• Collaborating with development teams for application integration using tools like Jenkins and GitHub.
• Administering Kubernetes, including deployment, troubleshooting, security, and monitoring with tools like Prometheus, Grafana, and Fluentd.
• Experience with SMS, RCS, and MMS channel protocols is a plus.
• Flexibility to work in rotational shifts to ensure comprehensive support coverage.

Why Cisco

They are all unique, but collectively they bring their talents together to develop innovative technology and create a more inclusive digital future.

Nearly every internet connection around the world touches Cisco. Their technology ensures that data travels securely at high speeds across networks. More than just technology, they focus on the impact they create—helping healthcare workers connect with patients, supporting schools with remote learning, and enabling businesses of all sizes to thrive in a digital world.

They tackle complex technical challenges with innovative solutions, whether in AI-driven security, cloud networking, or next-generation collaboration tools. Team members work in a diverse, inclusive culture that fosters learning, innovation, and growth.

Why You Should Apply

• Global Impact: Work on technology used worldwide.
• Innovation: Engage with cutting-edge cloud, AI, and networking technologies.
• Career Growth: Access learning programs, mentorship, and skill development.
• Inclusive Culture: Join a team that values diverse perspectives and ideas.
• Competitive Benefits: Receive market-leading compensation, health benefits, and flexible work arrangements.

If you are passionate about Linux, cloud computing, Kubernetes, and solving complex technical challenges, this role at Cisco Webex is an excellent opportunity to grow your career.