Support Engineer I – Amazon IN Payments

Amazon India Payments Tech team is looking for a Support Engineer to contribute to the development and maintenance of next-generation payment products. The role involves working in a fast-paced, entrepreneurial environment to solve technical challenges and deliver innovative solutions for millions of Amazon customers.

• Perform SOP-driven tasks to drive code changes across multiple tier-1 services
• Improve system monitoring by enhancing issue detection and implementing auto-mitigation steps
• Identify and implement automation opportunities to optimize redundant processes
• Develop tools to aid operations and maintenance
• Provide system and support status reporting
• Ensure customer notifications, workflow coordination, and follow-ups to maintain service level agreements
• Maintain prompt communication with external partners outside Amazon
• Support incoming tickets, troubleshoot technical issues, and manage responsibilities across multiple products, features, and services

Basic Qualifications

• 1+ years of software development or technical support experience
• Experience in troubleshooting and debugging technical systems
• Proficiency in scripting with modern programming languages

Preferred Qualifications

• Strong written and verbal communication skills

If you are passionate about solving technical problems and working on scalable payment solutions, this role is for you!