Junior IT Administrator – India

ClearSource is a people-driven company dedicated to delivering exceptional customer experiences. Our core values—Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy—define who we are and make ClearSource a fantastic workplace.

We are looking for a passionate IT Administrator to join our IT team. If you are skilled in troubleshooting network infrastructure, managing IT equipment, and providing excellent remote support, this opportunity is for you!

• Provide remote service desk support to offices and users
• Act as the first point of contact for technical assistance via phone or ticketing system
• Perform first-level troubleshooting for PCs, operating systems, and office applications
• Log, analyze, and resolve IT service desk issues
• Walk users through problem-solving steps and escalate unresolved issues
• Manage user accounts (creation, termination, AD group membership)
• Configure and maintain IT equipment, including laptops, desktops, and mobile devices
• Troubleshoot network connectivity issues and coordinate with other teams for resolution
• Maintain IT equipment inventory and update system-related documentation
• Provide timely updates and advisories for outages or system issues
• Ensure outstanding customer support through prompt communication and professional service

Requirements

• Bachelor’s degree in Computer Science, IT, or a related field
• At least 2 years of experience as an IT Administrator or similar role
• Proficiency in troubleshooting Windows, macOS, and Linux systems
• Experience setting up and configuring laptops, desktops, and mobile devices
• Basic knowledge of network troubleshooting, IP configurations, DNS, DHCP, and VPN
• Experience with remote desktop tools and ticketing systems (e.g., ServiceNow, Jira, Zendesk)
• Strong understanding of Microsoft Office 365 and other productivity tools
• Ability to document system-related procedures and maintain an IT knowledge base
• Excellent verbal and written communication skills for customer interaction
• Strong analytical skills to diagnose and resolve technical issues efficiently
• Willingness to provide remote support across different time zones if required

Join ClearSource and be part of a team that values collaboration, innovation, and continuous learning. Apply today!