Hiring Technical Support Engineer

Rafay is looking for a Technical Support Engineer to join their growing support team. This role involves troubleshooting technical issues across cloud-native technologies, public cloud platforms, and virtualization tools while working closely with the Customer Success and Engineering teams. You’ll become a subject matter expert on the Rafay platform and serve as a key technical advocate for customers.

• Troubleshoot and resolve issues raised by customers
• Work within SLAs while managing expectations and business impact
• Reproduce and document bugs, and report product defects or feature requests
• Collaborate with Engineering and escalate as needed
• Maintain and expand knowledge on Rafay's platform and CNCF technologies
• Author internal/external knowledge base articles
• Participate in on-call rotation, including some weekends

Minimum Qualifications

• 5+ years in a technical, customer-facing support role
• Excellent communication and interpersonal skills
• Strong troubleshooting skills in networking, virtualization (vSphere, OpenStack), and public cloud (AWS, GCP, Azure)
• Experience with support tools (e.g., Jira, Confluence, Zendesk)
• Bachelor’s in CS or equivalent experience

Preferred Qualifications

• Familiarity with CNCF ecosystem
• Certified Kubernetes Administrator (CKA)
• Ability to perform under pressure

Why Join Rafay

• Cutting-edge work in cloud-native and GPU PaaS tech
• Great work-life balance and dynamic team culture
• Competitive salary, strong benefits, and stock options
• Opportunity to grow in cloud and AI/ML infrastructure domain