Hiring Cloud & Infra Engineer

ProArch is looking for a Cloud Support Engineer to support their clients' cloud infrastructure and services. This role involves diagnosing and resolving cloud-related issues, ensuring smooth integration and operation of cloud applications.

The role requires providing L2 and L3 support, troubleshooting MS Azure and M365 products, managing email migrations, and offering guidance on Azure cloud. This position is critical in delivering high-quality technical support and customer service.

• Provide expert troubleshooting for MS Azure, M365 Suite, and Azure Virtual Desktop.
• Deliver L2 and L3 IT support and guidance to clients.
• Update all IT incidents and requests in the IT Service Management system.
• Analyze and diagnose IT issues, including hardware, software, server, network, and security concerns.
• Escalate unresolved issues appropriately, ensuring cross-team collaboration.
• Engage in technical discussions and provide consultations with both clients and internal teams.
• Maintain and update technical documentation to reflect current best practices.
• Focus on client satisfaction and deliver exceptional customer service consistently.
• Participate in 24/7 rotational shifts as required.
• Stay updated on new cloud technologies and Azure solutions.

Requirements

• Minimum of 5 years in an IT Service Desk, Cloud Support, or Infrastructure Admin role, preferably in an MSP environment.
• Proficiency in Microsoft Azure and M365 with relevant certifications (e.g., MS-102, AZ-104).
• Experience with MS Intune, MDM/MAM, and related technologies for remote device management.
• Strong knowledge of Entra (Active Directory), Windows Server, hypervisor administration, and network management (firewalls, switches, VPN).
• Familiarity with Remote Desktop and Azure Virtual Desktop for effective remote support.
• Excellent communication skills.
• Familiarity with Cisco and Barracuda devices, along with strong network troubleshooting skills.

Benefits

• Competitive salary.
• Excellent career development opportunities.
• Health insurance.
• Work-from-home opportunity.
• Certification policy.