Foxit Hiring L1 Support Engineer | Noida | Remote | 4–7 LPA
Job Description
Foxit Software, a global leader in secure and innovative PDF solutions, is hiring L1 Support Engineers to join its India-based remote team. If you're passionate about technical support and want to work with international clients and enterprise-grade software used by Google, Amazon, and NASDAQ, this is your opportunity to grow in a high-impact, fast-paced environment.
Join a global tech brand and help revolutionize the way the world interacts with documents.
As a L1 India Support Engineer, you'll be the frontline of customer success, handling Tier 1 and Tier 2 support issues. This role offers hands-on exposure to global SaaS technologies and direct collaboration with development teams to improve product performance and customer satisfaction
Requirements
- Provide Tier 1 and Tier 2 product support via chat, email, and calls
- Troubleshoot, recreate, and resolve technical issues
- Document FAQs, solutions, and support workflows
- Update ticketing systems to reflect real-time status
- Escalate complex issues to the product and engineering teams
- Collaborate across global teams, including North America and Europe
- Identify workflow inefficiencies and suggest process improvements
- Maintain exceptional customer service across 24/7 rotational shifts
Requirements:
- Strong communication and interpersonal skills
- Ability to prioritize tasks and handle multiple support channels
- Familiarity with SaaS platforms, Salesforce, or JIRA is a plus
- Experience in technical support is advantageous but not mandatory
- Flexibility to work in 24/7 rotational shifts, including weekends
- Team player with global collaboration experience
Why Join Foxit:
- Work remotely with flexible shift options
- Join a global brand trusted by top enterprises
- Competitive salary and career growth opportunities
- Exposure to SaaS and cloud-based PDF technologies
Apply Now: https://cloudsutra.in
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