Zoho is hiring Technical Support Engineer

As a Technical Support Engineer at Zoho, you will be the first point of contact for prospects, customers, and partners. You will engage across multiple channels to troubleshoot issues, provide solutions, and ensure a seamless user experience. This role involves technical problem-solving, customer interaction, and delivering product demos and trainings.

• Act as the primary point of contact for customers, prospects, and partners.
• Provide support through voice, email, and chat channels.
• Diagnose and resolve application issues efficiently.
• Understand user requirements and deliver timely solutions.
• Conduct product demonstrations, implementations, and training sessions.

• Strong analytical and problem-solving skills.
• Excellent communication skills for voice and written support.
• Ability to quickly understand technical concepts and explain them to users.
• Customer-centric mindset with a proactive approach to resolving issues.

Apply now on CloudSutra