Zendesk is hiring Fresher Site Reliability Engineer – Pune, India

Zendesk is seeking an entry-level Site Reliability Engineer to join its team in Pune. This is a great opportunity for early-career professionals eager to gain hands-on experience managing production systems and building scalable, reliable infrastructure. You'll work closely with experienced SREs to automate operations, improve observability, and contribute to modern CI/CD workflows

Responsibilities

• Support and monitor production systems for performance and uptime
• Assist in incident response, troubleshooting, and resolution
• Collaborate with senior engineers to automate deployments and reduce operational toil
• Contribute to CI/CD pipeline development and maintenance
• Set up monitoring, alerting, and logging tools
• Maintain runbooks, documentation, and architecture diagrams
• Participate in post-incident reviews and implement learnings
• Apply SRE principles such as SLOs, SLIs, error budgets, and resilience engineering

Requirements

• 0–2 years of experience in SRE, DevOps, or system administration
• Familiarity with Linux/Unix systems and shell scripting
• Basic understanding of cloud platforms (AWS, GCP, or Azure)
• Exposure to containerization tools (Docker, Kubernetes)
• Experience with CI/CD tools (Jenkins, GitHub Actions, or GitLab CI)
• Exposure to monitoring/logging tools (Prometheus, Grafana, ELK, or Datadog)
• Familiarity with Git and version control workflows
• Strong collaboration and communication skills

Nice to Have

• Basic scripting experience in Python, Go, or Bash
• Understanding of incident management tools (PagerDuty, Opsgenie)
• Awareness of core SRE concepts such as SLIs, SLOs, error budgets, and toil reduction
• Eagerness to learn and grow in a production engineering environment

Apply now on CloudSutra