Warner Bros. Discovery is hiring Junior Infrastructure Analyst (Hyderabad, Telangana, India)

Warner Bros. Discovery is looking for a Junior Infrastructure Analyst to join the Global Technology Operations Center (GTOC) team in Hyderabad. This entry-level position offers hands-on training and mentorship to monitor, support, and maintain WBD’s global network and infrastructure platforms. You will work closely with senior analysts and engineers, gaining experience in incident management, infrastructure monitoring, and IT operations in a 24/7 environment.

Responsibilities

• Learn and use monitoring tools like ServiceNow, PagerDuty, and SolarWinds for Tier 1 support.
• Understand stakeholder functions and services supported across WBD.
• Assist with outage vetting, escalation, and incident reporting.
• Draft outage notifications and manage incident tickets following WBD’s processes.
• Support crisis and major incident management across all WBD platforms.
• Develop technical skills in network, storage, server, and cloud infrastructure.
• Work in a 24x7 rotational shift, including weekends and nights.

Requirements

• 0–3 years of IT experience (previous IT support experience preferred).
• Bachelor’s degree in IT, IS, Computer Science, Engineering, or equivalent.
• Basic knowledge of MS Word, Excel, and similar software tools.
• Excellent written and verbal communication skills in English.
• Strong interpersonal skills and ability to work under pressure.
• Flexibility to work early morning, evening, weekend, and overnight shifts.
• Must be based in Hyderabad or willing to relocate.

Nice to Have

• Experience in IT support within Fortune 500 companies.
• Exposure to 1st-level monitoring or command center operations.
• Incident triage and global stakeholder coordination experience.
• Certifications in relevant IT or infrastructure domains.

Apply now on CloudSutra