SRE/DevOps Engineer – Kubernetes | ServiceNow | Hyderabad

Supercharge Global Infrastructure with Kubernetes and Observability – Join ServiceNow

ServiceNow, the intelligent cloud platform powering over 8,000 enterprises globally, is hiring an SRE/DevOps Engineer with Kubernetes mastery. As a key member of our AI Services Team, you will develop and scale cloud-native systems for high availability, observability, and performance. This role is ideal for engineers who are passionate about Kubernetes, monitoring, SLAs, and driving reliability-focused engineering culture.

• Administer, optimize, and troubleshoot Kubernetes clusters and container orchestration
• Build robust cloud-based AI/ML platforms used by Fortune 500 companies
• Set up and manage monitoring and observability tools like Prometheus, Grafana, ELK Stack
• Implement OpenTelemetry to unify telemetry across services and boost reliability
• Define and track SLIs, SLOs, and SLAs, ensuring high availability and minimal latency
• Automate workflows using Ansible, Puppet, and integrate with GitOps/CD pipelines
• Participate in on-call rotations, incident response, and post-mortem reviews
• Collaborate with engineering, security, and product teams to drive DevOps excellence
• Apply cloud security best practices including encryption and IAM policies
• Contribute to disaster recovery, cost optimization, and cloud governance efforts

Core Skills & Experience

• 2+ years of SRE/DevOps experience with Kubernetes in production environments
• Deep expertise in monitoring, logging, and observability practices
• Proficient in Java or Python, with strong understanding of OOP and system design
• Experience with public cloud platforms – Azure preferred, AWS optional
• Strong Linux/Unix system administration and scripting skills
• Infrastructure-as-Code proficiency using Ansible, Puppet, or Terraform
• Clear grasp of SLI/SLO/SLA concepts and error budgets
• Effective communicator and proactive learner in dynamic engineering environments

Bonus/Preferred Skills

• GitOps and CI/CD with Jenkins, ArgoCD, Git, Rundeck
• Database skills in MySQL and Hadoop
• Cloud cost management strategies and billing optimization
• Familiarity with ITIL processes and business continuity planning
• Awareness of data encryption, access control, and cloud identity management
• Change advocate mindset: able to influence, improve, and drive reliability practices

Why ServiceNow?

• Be part of an elite team shaping the future of AI-powered enterprise platforms
• Build solutions that serve 85% of the Fortune 500
• Enjoy a flexible hybrid work culture with real growth potential
• Work with a product-first mindset in a fast-paced, scalable tech environment

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