Seismic is hiring Technical Support Engineer I – Hyderabad

Seismic is looking for a Technical Support Engineer I to join the Customer Support team in Hyderabad. In this role, you will assist users of Seismic’s enablement platform by diagnosing and resolving issues, documenting bugs, and delivering exceptional customer experiences. This position is ideal for a motivated individual passionate about technology and customer service, and eager to grow in a fast-paced SaaS environment.

• Respond to customer queries and provide Tier 1 technical support via cases and chats
• Diagnose and triage issues, documenting bugs for engineering teams
• Deliver timely and high-quality support aligned with SLAs and internal processes
• Use internal knowledge base and tools to resolve inquiries and provide best practices
• Escalate complex issues while maintaining ownership and communication
• Track and manage daily support tasks with minimal supervision
• Contribute to internal meetings, support initiatives, and knowledge base content
• Monitor trends in customer issues and identify areas for improvement
• Assist with validating bugs and participating in ongoing team projects

Requirements

• 1–3 years of experience in technical support or a related role
• Strong customer focus with excellent written and verbal communication skills
• Bachelor's degree preferred
• Ability to troubleshoot technical issues and empathize with user concerns
• Comfortable in dynamic environments with shifting priorities
• Organized and detail-oriented, with solid time management skills
• Experience with tools such as ServiceNow, Jira, Salesforce (preferred)
• Familiarity with HAR files, logging tools like New Relic, and browser diagnostics
• Proficient with business applications (Google Apps, Microsoft Office, iOS/Android)
• Interest in SaaS technologies and solving real-world technical challenges

What We Offer

• Competitive compensation and benefits
• Work with a global leader in sales enablement technology
• Inclusive, collaborative culture focused on growth and innovation
• Opportunities for career advancement in a fast-growing company

How to Apply

Apply now on CloudSutra to join Seismic and be part of transforming the way global teams engage, learn, and grow.