ParentPay Group is hiring Cloud Support Engineer

ParentPay Group, Europe’s leading EdTech provider, is seeking a Cloud Support Engineer to join their Service Operations team in Pune. You will ensure the stability, security, and compliance of cloud-based systems that support millions of parents, teachers, and students across 49+ countries. This is an excellent opportunity to work with cutting-edge technology in a globally recognized software product company.

• Monitor and ensure successful completion of daily tasks and activities, taking recovery and remediation actions as needed.
• Manage patching and upgrade activities in line with compliance programs such as PCI DSS, ISO27001, and Cyber Essentials+.
• Resolve incidents, problems, changes, and service requests assigned via ServiceNow.
• Define monitoring alerts and events to enable proactive management of system health.
• Create and maintain support documentation in wikis and ServiceNow knowledge articles to improve fault detection and recovery times.
• Champion automation initiatives to eliminate manual interventions.
• Assist in transitioning new services into Service Operations.
• Participate in the out-of-hours on-call support rota.
• Represent your technical domain as a subject matter expert in meetings and forums.

• Proven experience in cloud support or service operations roles.
• Strong understanding of monitoring systems, incident management, and compliance frameworks (PCI DSS, ISO27001, etc.).
• Familiarity with ITSM tools such as ServiceNow.
• Excellent troubleshooting skills and a proactive approach to problem-solving.
• Willingness to participate in on-call rotations and complete mandatory training.

Nice to Have

• Experience with automation tools and scripting to streamline operational workflows.
• Knowledge of EdTech systems and cloud-based platforms supporting large-scale user bases.

How to Apply

Apply now on CloudSutra to join ParentPay Group and help shape the future of education technology.