Model N Hiring Systems Development Engineer (SRE/DevOps) in Hyderabad

Model N, the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators, is hiring a Systems Development Engineer with an SRE focus in Hyderabad. For more than 25 years, Model N has helped over 150 of the world's leading companies across 120+ countries maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-add services, and data-driven insights.

As a Systems Development Engineer, you will build and maintain highly available, observable, and efficient systems that support mission-critical services. You will focus on CI/CD automation, infrastructure and configuration as code, and deep monitoring/observability, while owning incident response and reliability for cloud-native applications on AWS and Kubernetes. This is a global product Cloud Ops role within a regular full-time, hybrid working arrangement.

Key responsibilities include:

• Design, build, and maintain automated CI/CD pipelines using Harness, GitHub Actions, and ArgoCD
• Develop and maintain infrastructure and configuration as code using CloudFormation, Terraform, Ansible, and related automation tools
• Administer and optimize AWS environments, including core services, networking, security, and architecture for availability, performance, and cost
• Manage and support Kubernetes clusters and containerized workloads, including configuration, scaling, and upgrades
• Design, implement, and evolve end-to-end monitoring and observability frameworks using OpenTelemetry, Groundcover, CloudWatch, Datadog, Prometheus, New Relic, or similar platforms
• Create and maintain dashboards, logs, traces, SLIs/SLOs, and automated alerting systems to ensure reliability and rapid detection of anomalies
• Embed observability, CI/CD best practices, and operational readiness into all stages of the software development lifecycle
• Lead or participate in incident response, troubleshooting, and root cause analysis for production incidents using observability data to drive fast resolution
• Automate operational tasks, runbooks, and incident remediation workflows to reduce toil and improve service reliability
• Contribute to risk mitigation, backup, and disaster recovery strategies, including periodic testing and continuous improvement
• Participate in shared after-hours support and project work as needed

• 2-4 years of experience designing, implementing, and maintaining CI/CD pipelines using Harness, GitHub Actions, ArgoCD, or similar tools
• Hands-on experience with automation tools and Infrastructure as Code / Configuration as Code (CloudFormation, Terraform, Ansible)
• Strong understanding of IaC and CaC principles and patterns
• Solid grasp of the software development lifecycle and modern SRE/DevOps practices
• AWS administration and architecture experience, including networking, security, IAM, and core services
• Experience operating Kubernetes clusters (EKS or other distributions) and containerized workloads
• Deep experience with monitoring and observability tools such as OpenTelemetry, Groundcover, CloudWatch, Datadog, Prometheus, New Relic, or equivalent, including metrics, logs, and traces
• Ability to define and track SLIs/SLOs and use them to guide reliability improvements
• Proficiency in Linux administration, including system configuration, troubleshooting, and performance tuning
• Programming/scripting skills in at least one language such as Python, Go, or Rust
• Solid understanding of networking, load balancing, and performance tuning
• Experience troubleshooting complex distributed systems, supporting incident response, and driving root cause analysis
• Familiarity with risk mitigation, backup, and disaster recovery concepts

Preferred qualifications:

• Experience building unified observability platforms or standardized dashboards for multiple services/teams
• Experience with GitOps workflows and tools for declarative infrastructure and application delivery
• Background in incident command and post-mortem frameworks
• Experience integrating observability and reliability practices into microservices and/or serverless architectures
• Experience integrating testing, security, and compliance checks into CI/CD pipelines

Note

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