MicroStrategy is hiring Cloud Support Engineer — Nagpur, India

MicroStrategy is looking for a Cloud Support Engineer to provide technical assistance for its Business Intelligence product suite and cloud platform. This is an in-office role based in Nagpur, supporting customers during IST business hours. The ideal candidate will be passionate about technology, customer-focused, and experienced in troubleshooting complex systems within a collaborative team environment.

• Provide support for MicroStrategy’s BI products, cloud platform, and underlying technologies.
• Develop and maintain strong relationships with customers and partners through daily interactions.
• Troubleshoot and resolve complex technical issues using analytical skills and product expertise.
• Collaborate with internal application and development teams for issue resolution.
• Communicate product defects and feature enhancements to engineering teams.
• Contribute technical documentation to the MicroStrategy Community.
• Support customers during their business hours (12:30 PM – 9:30 PM IST).
• Participate in internal training and development programs.
• Work effectively within a strong team-oriented environment.

• Bachelor’s degree in Engineering, Physics, Mathematics, or Computer Science.
• Experience with technologies such as Python, REST API, Java, SQL, HTML, or XML/XSL.
• Proficiency in Windows or Linux system administration.
• Minimum 2 years of IT customer service experience with a strong customer focus.
• At least 1 year of experience with MicroStrategy platform usage or administration.
• Availability to support clients during working hours (11:30 AM – 8:30 PM IST).
• Strong troubleshooting and time management skills.
• Excellent written and verbal communication in English.

Nice to Have

• Cloud certifications in AWS, Azure, or Google Cloud.

How to Apply

Apply now on CloudSutra.