MerQube Inc is hiring Cloud Support Engineer — Bengaluru, India

MerQube is seeking a Cloud Support Engineer with strong Python skills and a background in financial technology to support its cloud-based index platform. This role involves providing client-facing technical support, ensuring the reliability of index operations, and troubleshooting cloud infrastructure. Ideal for candidates experienced in finance, cloud technologies, and data-driven systems

Responsibilities

• Provide technical support to clients using MerQube’s index platforms, including resolving issues related to data feeds, index behavior, and automation scripts.
• Monitor and ensure smooth operation of index production pipelines.
• Troubleshoot Python-based components related to data ingestion, transformation, and publishing.
• Maintain high availability of financial systems on cloud platforms (AWS, Azure, or GCP) with proactive monitoring and performance tuning.
• Collaborate with engineering and product teams to escalate and resolve issues.
• Create and maintain technical documentation, SOPs, and user guides.
• Support deployment of custom index solutions, APIs, and data pipelines.
• Stay current with industry trends in indexing and cloud technology.
• Participate in an on-call rotation for 24/7 support.

Requirements

• Bachelor's degree in Computer Science, IT, Finance, or related field.
• 2+ years of experience in tech support or operations within financial technology.
• Advanced knowledge of Python, especially in financial data contexts.
• Hands-on experience with AWS, Azure, or Google Cloud.
• Strong problem-solving skills, especially around index data and performance anomalies.
• Effective communication skills for both technical and non-technical audiences.
• Ability to thrive in a dynamic and fast-paced environment.

Nice to Have

• Understanding of index methodologies and rules-based investment strategies.
• Experience with financial data APIs and Python libraries such as Pandas and NumPy.
• Familiarity with Docker, Kubernetes, and DevOps practices.
• Knowledge of SQL and NoSQL database systems.

Shift Requirements

• Early Shift: 5:30 AM IST – 2:30 PM IST
• Late Shift: 3:00 PM IST – 12:00 AM IST

Benefits

• Competitive compensation
• Comprehensive health benefits
• Flexible work arrangements, including remote options
• Emphasis on wellness and work-life balance
• Career growth and learning opportunities

Apply now on CloudSutra