DigitalOcean is hiring Cloud Support Engineer – Hyderabad

DigitalOcean is looking for a Cloud Support Engineer to join its team in Hyderabad, focusing on GPU-powered infrastructure and AI/ML workloads. This role serves as a key technical point of contact for high-value customers, ensuring smooth onboarding, troubleshooting, and growth within the DigitalOcean and Paperspace platforms. It’s ideal for someone with deep Linux, cloud, and AI/ML experience who thrives in fast-paced, customer-centric environments.

Responsibilities

• Provide advanced technical support for AI/ML workloads on DigitalOcean and Paperspace.
• Collaborate with Engineering and Customer Success teams to resolve customer issues and drive product adoption.
• Act as the first technical escalation point for complex support requests.
• Onboard and assist high-value customers in building and deploying AI/ML applications.
• Contribute to professional services engagements by delivering AI/ML solutions from scratch.
• Communicate technical guidance to support specialists and customers at all expertise levels.

Requirements

• Strong troubleshooting skills and a customer-focused mindset.
• Deep expertise in Linux, networking, and distributed systems.
• Proven experience with bare metal and virtualized environments.
• Proficiency in tools like ssh, scp, systemctl, journalctl, nvidia-smi, docker.
• Solid understanding of Linux networking and storage (NFS, routing, switching).
• Experience debugging and configuring Python-based ML tools.
• Familiarity with Nvidia/AMD drivers and container-based deployment (Docker CE).
• Professional experience with cloud infrastructure.
• Knowledge of AI/ML techniques: computer vision, LLMs, speech-to-text.
• Experience with model development and deployment pipelines.
• Familiarity with distributed training frameworks (TensorFlow Distributed, PyTorch DDP).

Nice to Have

• Cloud certifications (AWS, GCP, Azure).
• Scripting/programming in Python, Ruby, Go, Bash.
• Experience with Git, Terraform, Ansible, Chef, Puppet.
• Knowledge of virtualization (KVM, Xen) and databases (MongoDB, PostgreSQL, MySQL).
• Hands-on with Docker, Kubernetes, and open-source technologies.
• Familiarity with DigitalOcean and Paperspace APIs and services.

Apply now on CloudSutra