DigitalOcean is hiring Associate Cloud Support Engineer – Hyderabad

DigitalOcean is looking for an Associate Cloud Support Engineer to join the Cloud Support Core Team in Hyderabad. This role involves working closely with global customers to troubleshoot technical issues across core infrastructure components like Droplets, Networking, and Storage. Ideal candidates will have strong Linux and open-source experience, excellent problem-solving skills, and a passion for delivering high-quality support.

• Resolve customer support tickets while maintaining high standards in communication and resolution time.
• Provide technical support for core products such as Droplets, Load Balancers, VPC, DNS, Block Storage Volumes, and Spaces.
• Troubleshoot complex cloud infrastructure issues with a focus on SLAs, CSAT, and productivity.
• Communicate effectively during incidents through public updates and internal coordination.
• Collaborate with engineering and product teams for issue resolution and process improvements.
• Mentor junior support engineers and assist in onboarding new hires.
• Maintain and update internal documentation and knowledge bases.
• Contribute to continuous improvement of support workflows and incident management practices.

• Strong understanding of Linux systems (e.g., Debian, Ubuntu) and open-source environments.
• Experience with cloud technologies and networking protocols (HTTP, DNS, SSL/TLS).
• Prior experience with platforms like DigitalOcean or similar cloud providers is a plus.
• Familiarity with web technologies like Django, CPanel, WordPress, Node.js.
• Hands-on experience with troubleshooting tools such as curl, traceroute, dig, and DNS debugging.
• Strong communication skills, both written and verbal.
• Experience with CRM and support platforms like Salesforce and Jira.
• Relevant certifications (e.g., CompTIA Linux+, Network+, Cloud+) are advantageous.
• Ability to recognize patterns and analyze technical issues effectively.
• Prior experience in Customer Success, Solutions Architecture, or related tech roles.

How to Apply

Apply now on CloudSutra.