Dassault Systèmes is hiring Fresher Cloud L1/L2 Support Engineer – Pune, Maharashtra

Dassault Systèmes is seeking a Cloud L1/L2 Support Engineer to join its global cloud operations team in Pune. In this role, you will support and maintain critical cloud infrastructure and services across worldwide data centers, working closely with L2/L3 teams to resolve issues and ensure high availability. This is a shift-based position ideal for early-career professionals looking to build deep expertise in cloud platforms, Linux systems, and automation

• Proactively monitor and support complex global cloud infrastructure.
• Resolve cloud issues using predefined operations and assist L2/L3 teams.
• Communicate effectively via phone, email, or chat for issue resolution.
• Work with Linux, Unix, Shell/Python scripting, and basic networking/database tasks.
• Participate in continuous improvement of support processes and systems.
• Operate in a 24/7 rotational shift environment (including weekends).

Requirements

• Bachelor’s degree in Computer Science, IT, or related field (BE, BCS, MCA, MSc-CS).
• 0–3 years of experience in technical support or cloud operations.
• Good understanding of Linux/Unix systems.
• Basic knowledge of cloud platforms (AWS preferred).
• Familiarity with Shell or Python scripting.
• Willingness to work in 24/7 shifts across three rotations (Morning, Afternoon, Night).
• Strong communication and collaboration skills.

Shift Details

• Morning Shift: 06:00 – 15:00 (Office)
• Afternoon Shift: 14:00 – 23:00 (Office)
• Night Shift: 22:30 – 06:30 (Home or Office)

Perks & Benefits

• Transport, food, laptop, and internet support.
• Shift allowances and compensatory time off.
• Exposure to enterprise cloud technologies and global-scale systems.
• Collaborative, innovation-driven work culture.

Apply now on CloudSutra