Coupa is hiring Technical Support Engineer – Pune, India

Coupa is looking for a Technical Support Engineer to join its global support team, providing second-level techno-functional assistance for enterprise customers using Coupa's cloud-based spend management platform. In this role, you’ll play a crucial part in issue resolution, ensuring customer satisfaction, and contributing to internal knowledge bases—all within a fast-paced, collaborative environment.

• Provide second-level techno-functional support on Coupa's enterprise solutions and related products
• Develop a deep understanding of customer business processes and how Coupa's products support them
• Handle customer issues across all severity levels in production environments
• Gather detailed technical and business information to diagnose and resolve problems independently
• Communicate case status and resolution steps to customers and internal stakeholders
• Collaborate with teams such as Integration, Operations, Engineering, and Customer Success
• Create and maintain knowledge base articles
• Complete all required certifications and training via CoupaU
• Stay current with product documentation and release updates

• enterprise support experience
• Strong verbal and written communication skills
• Technical background in Linux, Unix, and other operating systems
• Familiarity with XML, HTML, and other web technologies
• Ability to read and query databases using SQL
• Competence in analyzing log files for effective troubleshooting
• Willingness to work in a 24x5 support environment, including on-call weekends

Nice to Have

• Understanding of the procurement domain
• Familiarity with web servers, application servers, and databases
• Knowledge of scripting languages

How to Apply

Apply now on CloudSutra