Copado is hiring DevOps Support Engineer – India (Hybrid)

Copado is looking for a DevOps Support Engineer to join its global support team. In this highly technical role, you’ll be responsible for managing customer issues, resolving technical challenges, and contributing to the continued success of Copado’s DevOps platform for Salesforce. This is a customer-facing role ideal for professionals with a blend of DevOps knowledge, problem-solving skills, and strong communication capabilities.

• Manage case queues and respond to technical inquiries in line with SLAs.
• Troubleshoot and resolve technical issues related to the Copado platform.
• Understand and advocate for customer needs and ensure a high level of customer satisfaction.
• Document solutions and contribute to the internal knowledge base.
• Participate in the delivery of technical training and documentation.
• Identify product issues and escalate per internal procedures.
• Support customers with Git operations, version control, and branching strategies.
• Assist with up-sell opportunities by clearly communicating Copado capabilities.

Requirements

• 1–5 years of experience with Salesforce and DevOps practices.
• 1–5 years in a technical support or customer success role.
• Proficiency in SaaS platforms and integrated technologies.
• Familiarity with development tools and languages: XML, APIs, CLI, SQL, error logs.
• Experience with Git and version control concepts.
• Knowledge of branching strategies and Salesforce DevOps workflows.
• Excellent problem-solving, troubleshooting, and communication skills.
• Ability to manage multiple priorities and work under pressure.
• Comfortable working with remote teams and global customers.
• Strong English skills (written and verbal).

Nice to Have

• Copado Admin and Developer certifications.
• Experience with technical training or support documentation.
• Willingness to work flexible hours, including evenings and weekends when required.

Apply now on CloudSutra