Cloud Support Engineer (Security) – AWS India
Job Description
About AWS Sales, Marketing, and Global Services (SMGS)
AWS SMGS is responsible for driving revenue, adoption, and growth across a wide range of customers, from small and mid-market accounts to enterprise-level clients, including the public sector.
As a Cloud Support Engineer at AWS, you will be at the forefront of cloud technology, helping companies and developers worldwide optimize their cloud environments. This role requires strong problem-solving skills, technical expertise, and a customer-first approach.
Requirements
- Provide customer support for AWS cloud services through phone, email, and web/live chat.
- Apply advanced troubleshooting techniques to resolve complex customer issues.
- Work closely with customers to diagnose root causes and offer tailored solutions.
- Mentor new hires, develop training materials, and contribute to process improvements.
- Collaborate with internal AWS development teams on complex support cases.
- Develop automation scripts and tools to improve support processes.
- Drive customer communication during critical events.
- Create tutorials, technical articles, and how-to guides for the developer community.
- Handle critical security-related issues spanning multiple AWS services.
A Day in the Life
- Learn and work with cutting-edge cloud technologies.
- Interact with top technologists and cloud security experts worldwide.
- Partner with Amazon teams in India to resolve customer issues.
- Contribute feedback to enhance AWS services.
- Work on security-related projects, including identity management, compliance, and monitoring.
About the Team
AWS values diverse experiences and encourages candidates from all backgrounds to apply, even if they do not meet all preferred qualifications. AWS fosters an inclusive culture, supports mentorship and career growth, and promotes work-life balance.
Basic Qualifications
- Bachelor’s degree or equivalent experience in a technical role.
- At least 2 years of experience in security, operating system support, and distributed systems.
- Exposure to information security and compliance.
Preferred Qualifications
- Experience deploying identity and access management (IAM) solutions, including SSO and SAML.
- Understanding of cloud security, including identity management, auditing, and cryptography.
- Familiarity with security technologies such as NextGen firewalls, WAF, SIEM, and endpoint security solutions.
AWS offers a collaborative and innovative work environment where employees can grow their careers while supporting global customers.