Cloud Support Engineer – DigitalOcean (Hyderabad)

Empower Global Cloud Innovation with DigitalOcean Join DigitalOcean as a Cloud Support Engineer and play a vital role in delivering outstanding cloud infrastructure support. You’ll be the backbone of our technical team, ensuring customer success with robust problem-solving in Linux, networking, and cloud technologies like Droplets, Block Storage, VPC, and Load Balancers. If you're passionate about scalable cloud platforms and customer-first engineering, this opportunity is for you

• Troubleshoot and resolve complex cloud infrastructure support tickets.
• Deliver high-quality support for DigitalOcean’s core services (Compute, Networking, Storage).
• Work closely with engineering teams to provide technical insights.
• Handle incident management and customer communications during outages.
• Deliver public status updates on service disruptions and resolutions.

Required Qualifications

• Strong Linux system administration skills (Debian/Ubuntu).
• Proficiency in cloud platforms (DigitalOcean, AWS, GCP).
• Knowledge of APIs, container technologies (Docker, Kubernetes), DNS, SSL/TLS.
• Experience with tools like Salesforce, Jira, or other support ticketing systems.
• Excellent verbal and written communication skills.
• Certifications like CompTIA Linux+, Network+, or Cloud+ are a plus.

Why Join DigitalOcean

• Work on bleeding-edge cloud and AI solutions.
• Competitive salary + equity + bonus.
• Access to world-class training (LinkedIn Learning, conferences).
• Comprehensive benefits including EAP, flexible PTO, and local meetups.
• Strong commitment to diversity, equity, and inclusion.

Location: Hyderabad, India Work Mode: Hybrid

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