Cloud Support Engineer - Associate (Shift: 12:00 PM IST - 9:00 PM IST)

Akamai Technologies is seeking an Associate Cloud Support Engineer to provide mission-critical technical support for global customers. This role involves troubleshooting, optimizing operations, and improving support processes to ensure an industry-leading customer experience.

• Act as a trusted support partner to resolve customer questions and technical issues.
• Provide technical leadership and direction within the AkaTec organization.
• Own problem resolution and collaborate with internal teams.
• Investigate Akamai’s Distributed Network for optimized performance and delivery.
• Analyze existing technical issues and propose solutions to prevent recurrence.

Required Qualifications

• 6 months - 2 years of experience with a Bachelor's degree in Computer Science, Engineering, or a related field.
• Experience providing technical support and solutions to B2B customers.
• Understanding of internet protocols, including DNS, HTTP/S, and TCP.
• Basic knowledge of Linux/Unix.
• Ability to prioritize workload and communicate technical issues effectively.

Career Growth Opportunities

Akamai Technologies supports continuous learning and career growth through various programs, including:

• GROW and Mentoring Programs – For career advancement and skill development.
• Internal Events like APEX Expo – To stay updated with industry trends.
• LinkedIn Learning and Internal Tools – To expand technical expertise and knowledge.

Learn More

Interested in learning more before applying? Schedule a 15-minute exploratory call with the recruiter for additional details about the role.