Cloud Support Engineer (Analytics) – AWS India

Amazon Web Services (AWS) is a global leader in cloud computing, providing cutting-edge solutions to companies worldwide. As part of the AWS Support team, you will be a Cloud Ambassador, assisting businesses and developers with mission-critical applications.

• Customer support role – troubleshoot and resolve customer issues via phone, email, and chat.
• Apply advanced troubleshooting techniques for tailored solutions.
• Assist with analytics technologies such as Redshift, QuickSight, Neptune, and Datazone.
• Work with global AWS teams to resolve complex technical problems.
• Participate in mentorship, training, and process improvements.
• Develop tutorials, technical documentation, and best practices.
• Drive critical event communication with customers.

Basic Qualifications

• Bachelor’s degree or equivalent technical experience.
• Minimum 2+ years in a technical role.
• Database fundamentals and troubleshooting (MySQL, PostgreSQL, Oracle, SQL Server) or experience in search services (Elasticsearch, Solr) or streaming services (Kafka, Kinesis).
• Experience in business analytics application support and troubleshooting.
• System administration expertise with Linux (Ubuntu, CentOS, RedHat) or Windows Server.
• Networking knowledge (TCP/IP, DNS, OSI model, routing, switching, firewalls).

Preferred Qualifications

• Experience in customer support and technical issue resolution.
• ETL and data warehousing experience (e.g., Redshift, Snowflake, Teradata, Exadata).
• Cloud computing knowledge.
• Scripting or development skills in Python, R, Ruby, Go, Java, .NET (C#), or JavaScript.
• Expertise in search services (Elasticsearch, Solr) or streaming services (Kafka, Kinesis).

This role provides career development, training programs, and the opportunity to work on high-impact global cloud projects.