Cloud & Infrastructure Engineer – Remote | ProArch | Azure, M365, IT Support

Are you passionate about cloud support, Azure services, and high-level infrastructure management? ProArch is hiring a Cloud & Infrastructure Engineer to provide expert L2/L3 support and seamless cloud operations for global clients. This full-time remote opportunity offers the chance to work with cutting-edge Microsoft technologies and grow in a cloud-first environment.

• Deliver advanced L2 and L3 technical support for Microsoft Azure, M365, and Azure Virtual Desktop
• Troubleshoot issues related to cloud infrastructure, servers, and networks
• Provide remote support using Intune, MDM/MAM, and RDP tools
• Manage email migrations and maintain secure cloud environments
• Collaborate across teams to resolve escalated incidents and client issues
• Maintain accurate ITSM records and documentation for all activities
• Stay updated on Azure innovations and apply best practices to client environments
• Participate in 24/7 rotational shifts to ensure global support coverage

Required Skills & Experience

• 5+ years in IT Support, Cloud Engineering, or Infrastructure Administration (preferably MSP)

• Strong hands-on expertise in:

  • Microsoft Azure, M365 Suite (with AZ-104, MS-102 preferred)
  • Azure Virtual Desktop, Windows Server, Active Directory (Entra)
  • MS Intune, MDM/MAM for remote device management
  • Network infrastructure including firewalls, VPNs, switches (Cisco/Barracuda)

• Excellent troubleshooting and customer-facing communication skills

• Solid understanding of security, backups, and performance monitoring

Benefits at ProArch

• Competitive salary & remote work flexibility
• Career advancement & cloud certifications support
• Comprehensive health insurance
• Access to enterprise-grade tools and mentorship

Location Remote (Work from Anywhere) — Headquartered in Bengaluru, India

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