Centrilogic is hiring Cloud Analyst – Hyderabad, Telangana

Centrilogic is looking for a Cloud Analyst to join its Service Assurance team in Hyderabad. This role involves providing first-level technical support, maintaining cloud infrastructure, and ensuring high service levels across both public and private cloud platforms. The ideal candidate brings hands-on experience in cloud operations, a customer-first mindset, and the ability to work in a fast-paced, collaborative environment.

• Act as the first point of contact for cloud support issues.
• Monitor and maintain public and private cloud environments.
• Investigate and resolve incidents using tools like Azure Monitor, SolarWinds, and ScienceLogic.
• Apply KCS methodology in all customer interactions to build and maintain knowledge base content.
• Troubleshoot and escalate issues related to Azure, vSphere, VM backups, and cloud networking.
• Collaborate with vendors, partners, and hyperscalers to deliver a high-quality customer experience.
• Innovate and develop internal tools to optimize service delivery.
• Work collaboratively within a close-knit technical support team.

Requirements

• Degree or diploma in Computer Science or a related field.
• Strong communication skills in English (written and verbal).
• Proficient in organizing tasks and managing time effectively with minimal supervision.
• Solid understanding of cloud platforms (Azure, AWS), virtual machine hosting, and cloud networking.
• Ability to work in a shift-based environment.
• Experience working in a data center or customer support environment.

Nice to Have

• Certifications in Operating Systems or Database Administration.
• Knowledge or hands-on experience in Cloud Networking.

Location

Hyderabad, Telangana, India

Apply now on CloudSutra