Birdeye Hiring: Site Reliability Engineer | 1 - 2 Years

Birdeye is the highest-rated platform for reputation, social media, and customer experience, trusted by over 150,000 businesses. Our AI-powered platform helps companies effortlessly manage their online reputation, connect with customers through digital channels, and gain actionable insights to boost sales and thrive in today’s competitive landscape.

With a team comprising industry veterans from Google, Amazon, Salesforce, and Yahoo, Birdeye has earned its reputation as a pioneer in AI, Reputation Management, and Customer Experience. Backed by renowned investors such as Salesforce founder Marc Benioff and Yahoo co-founder Jerry Yang, Birdeye is a hub of innovation and growth.

Join a dynamic team that monitors, scales, and optimizes Birdeye’s infrastructure to ensure high availability and performance of our multi-cloud SaaS applications. This role requires shift flexibility to cater to US timings, with a focus on collaboration, problem-solving, and continuous improvement.

• Monitor site reliability and performance using tools like New Relic, DataDog, Coralogix, Zabbix, Prometheus, and AWS CloudWatch
• Improve monitoring efficiency and proactively identify issues
• Troubleshoot and resolve site-down issues with detailed Root Cause Analysis (RCA)
• Participate in 24x7 rotations for operational tasks and incident response
• Scale EC2 and Kubernetes-based infrastructure in response to traffic patterns
• Enhance infrastructure quality and implement automation improvements using Terraform, Ansible, and related tools
• Document system designs, procedures, and incident handling protocols
• Collaborate with developers to support new features, services, and releases, ensuring seamless user experiences

Candidate Profile Education & Experience:

• Bachelor’s degree in Computer Science or equivalent field
• 1 to 2 years of experience in Site Reliability, DevOps, or similar roles

Must-Have Skills:

• Strong experience with public cloud platforms (AWS, Google Cloud, Azure)
• Hands-on experience with Kubernetes, Helm, and container orchestration
• Proficiency with log sniffer tools (ELK, Graylog)
• Familiarity with monitoring tools (New Relic, DataDog, Zabbix, Prometheus, AWS CloudWatch)
• Solid understanding of Linux and Kubernetes production environments
• Willingness to work shifts and adapt to dynamic team requirements

Preferred Qualifications:

• Experience with Terraform state management and Ansible playbooks
• Exposure to multi-cloud SaaS applications
• Knowledge of automation tools and containerization best practices

Why Join Birdeye? At Birdeye, innovation and excellence aren’t just goals—they’re our way of life. We empower every team member to take ownership, drive action, and deliver impact. Expect a culture of accountability, collaboration, and continuous learning, where your contributions make a tangible difference.

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