Amazon Hiring Cloud Support Associate

About AWS

Amazon Web Services (AWS) is the world’s leading cloud platform, offering cutting-edge solutions that empower businesses of all sizes. AWS India continues this tradition of innovation, helping customers build scalable, secure, and high-performance applications on the cloud.

This role is part of AWS Sales, Marketing, and Global Services (SMGS), responsible for supporting businesses ranging from small startups to large enterprises in leveraging AWS technologies.

Key Responsibilities

🔹 Customer Support & Troubleshooting:

• Provide technical support for AWS customers via phone, email, and chat.
• Troubleshoot complex cloud-based issues using advanced diagnostic techniques.
• Work closely with engineering teams to resolve technical problems.
• Proactively monitor and drive customer communication during critical events.

🔹 Process Improvement & Automation:

• Write scripts/tools to improve internal processes and customer experience.
• Assist in new hire training, mentoring, and process enhancements.
• Develop and present technical training materials.

🔹 Technical Writing & Documentation:

• Create how-to guides, tutorials, and technical articles for developers.
• Provide feedback to AWS teams for service improvement.

🔹 Collaboration & Project Involvement:

• Work with global Amazon teams to reproduce and resolve customer issues.
• Participate in initiatives for process automation and customer experience enhancements.
• Support new AWS product launches by testing and documenting solutions.

Why Join AWS?

🌍 Diverse & Inclusive Culture – AWS welcomes candidates from all backgrounds and experiences.
🚀 Career Growth & Mentorship – Access to training programs, certifications, and mentorship to advance your career.
💡 Work with Cutting-Edge Technology – Gain hands-on experience with AWS services like EC2, S3, CloudFront, and more.
⚖️ Work-Life Balance – AWS values flexibility and employee well-being.

Basic Qualifications

✅ 0-1 year of experience in one or more areas:

• Linux Systems Administration
• Database Design & Optimization
• Big Data Analysis
• Network Administration
• DevOps

✅ Programming/Scripting Experience – Java, Perl, Ruby, C#, PHP, or equivalent.
✅ Strong Troubleshooting & Customer Support Skills
✅ Excellent Oral & Written Communication Skills

Preferred Qualifications

✔️ Basic knowledge of:

• Operating Systems (Linux/Unix) – Ubuntu, CentOS, RedHat, Solaris, etc.
• Networking (TCP/IP, DNS)
• Databases & Cloud Computing

✔️ Strong multitasking skills and a customer-first mindset.
✔️ Self-starter who is excited about technology and ready to work in night shifts.

How to Apply?

If you’re passionate about cloud computing and customer support, apply now and be part of AWS India’s growing team! 🚀