Allot is hiring Fresher Technical Support Engineer – Mumbai, India

Allot is looking for a Technical Support Engineer to join our Global Customer Services team, supporting Tier-1 Communication Service Provider clients across the APAC & EMEA regions. This is an excellent opportunity to work with a leading provider of Network Intelligence and Cybersecurity solutions for global telcos in a dynamic and collaborative environment.

• Provide 1st and 2nd level technical support via CRM, phone, and email.
• Investigate system logs and behavior to identify and resolve issues.
• Deliver technical guidance, solutions, and reproduce problems in lab simulations.
• Collaborate with higher-tier support teams and travel to customer sites as required.
• Maintain strong relationships with key customers to ensure satisfaction and success.

• Strong knowledge of Linux system operations and troubleshooting.
• Excellent troubleshooting skills for issue analysis and validation.
• Hands-on experience with TCP/IP networks, packet-sniffing, and traffic generation.
• Understanding of cybersecurity threats, attack types, firewalls, malware, DNS security, and URL filtering.
• Experience in customer support and CRM systems.
• Graduate/Diploma in Computer Science, Electrical, or Electronics Engineering.

Nice to Have

• Knowledge of SQL querying and database administration.
• Hands-on experience with networking (LAN/WAN), routers, switches, firewalls, and NMS.
• Familiarity with protocols like Radius, Diameter, DHCP, 3GPP, PCEF, and PCRF.
• Understanding of security and analytics solutions deployed on cloud platforms (OpenStack, Kubernetes, Azure).
• Experience working with ISPs, mobile, or cable operators.

Apply now on CloudSutra