Akamai is hiring Cloud Support Engineer – Remote (India)

Akamai is looking for a Cloud Support Engineer to join its global technical support team. This remote role focuses on delivering exceptional support to customers, solving complex technical issues, and improving operational performance. You'll work across diverse technologies and ---

Responsibilities

• Deliver customer-focused technical support through chat for cloud-related issues.
• Investigate and resolve issues related to piracy and content infringement on Akamai-hosted platforms.
• Lead deep-dive diagnostics across Akamai’s distributed network to ensure performance and delivery optimization.
• Analyze technical issues and account-related queries while providing long-term solutions.
• Collaborate with internal teams to improve products, processes, and customer experience.

Requirements

• 2–3 years of experience in a technical support or engineering role.
• Bachelor's degree in Computer Science, Engineering, or a related field.
• Experience supporting B2B customers with technical troubleshooting.
• Understanding of internet fundamentals and protocols (DNS, HTTP/S, TCP).
• Basic knowledge of Linux and/or Unix systems.
• Strong communication skills to explain technical issues to varied audiences.
• Ability to manage priorities in a dynamic, customer-facing environment.

Perks and Benefits

• FlexBase: Akamai’s global flexible working program (remote, hybrid, or in-office within India).
• Comprehensive health, financial, and family support benefits.
• Career development opportunities and access to global resources.
• Inclusive work culture focused on collaboration, curiosity, and impact.

Apply now on CloudSutra geographies, contributing to customer satisfaction and product optimization